Submitting Agent Feedback

We’re always working to improve Annie’s performance — and your feedback is essential. Whether Annie needs additional training, made a mistake, or handled something in a way you’d like adjusted, you can quickly submit feedback directly from any conversation.

Please submit a report if:

• Annie needs training on how to handle a certain situation

• Annie made a mistake in a conversation

• There was a scheduling or availability issue

• There was a phone or widget installation issue

• You would prefer Annie respond differently in certain scenarios

Even small adjustments help us fine-tune performance for your office.

You can submit feedback directly from the Conversation page.

Step 1: Open the Conversation

Step 2: Click “Report Issue” button in the top-right

Step 3: Complete the Form

Fill out the ticket form with the following:

• Your First and Last Name (this should auto-populate with your account info)

• Type of Issue

  • Annie needs training

  • Annie made a mistake

  • Scheduling or availability issue

  • Phone or widget installation issue

• Details of the Issue

  • Include what happened

  • What you would like changed

  • How you would prefer Annie to respond in the future

  • Any additional context that would help our team

NOTE: The more detail you provide, the better we can train and improve Annie.

Once submitted, your ticket will be sent directly to our Annie Training team.

After you submit the report:

• Our Annie Training Team will review the conversation and your feedback.

• If additional clarification is needed, we may reach out.

• A follow-up email will be sent to your account email address once the issue has been reviewed.

To help us improve Annie as efficiently as possible:

• Be specific about what should have happened differently.

• Include examples of preferred phrasing when possible.

• Submit feedback as soon as you notice an issue.

Your input directly impacts how Annie performs for your office. Thank you for helping us make Annie better every day!